Frequently Asked Questions (FAQs)

Introduction

Ashley x Descend is an online discount shopping experience in partnership with Descend by SaySo, where product prices fall… or more appropriately, descend (clever name, eh?).

Opposite of a normal auction, Ashley x Descend uses a descending auction format, where prices fall over time. But don’t let them fall too far otherwise someone else may buy the item before you do!

While we’re limited to areas surrounding of Winnipeg, Mississauga, Calgary, Edmonton, everyone within those regions can shop Ashley x Descend.

Ashley x Descend is perfect for those who are seeking great deals on final sale products by Ashley Canada. Regardless of if you are interested in buying individual products or in bulk to resell, Ashley x Descend has auctions available for you.

Opposite of a normal auction, Ashley x Descend uses a descending auction format, where prices fall over time. But don’t let them fall too far otherwise someone else may get the item before you do!

Each auction allows you to either (1) "Buy Now" at the currently offered, or (2) "Bid" at the price you’d be willing to pay for the item.

The first person to "Buy Now" or whose Bid falls within the descending price point (the highest bidder), matches with the item and their order is processed. This continues until the auction’s inventory is depleted or the price falls to the reserve price.

Ashley x Descend offers you the ability to name your price on a catalog of products shipped directly from Ashley Canada's distribution centers. On Ashley x Descend, you can find great deals on brand new products, as well as open box or certified refurbished/renewed goods.

Our team of certified furniture repair technicians ensure that products sold on Ashley x Descend are thoroughly examined. All products are professionally cleaned and sanitized using an ion cleaning process. Any necessary repairs are made using factory parts ordered directly from the manufacturer. Our certified technicians sign off on the quality and cleanliness for all products sold on Ashley x Descend.

About the Ashley x Descend Auction

A bid matches with a product if it is greater than or equal to the most recent price drop (within the "price drop zone"). In the event of a tie, the oldest bid matches. The auction continues until it runs out of inventory for the product.

In the event that your bid matches, you will receive an order confirmation email notifying you that your bid was successful, your payment will be processed, and someone from the Ashley Canada customer service team will contact you when your product is available to schedule delivery.

If there is an issue with your payment, your bid will be void and you will not get the item. The auction will continue on to the next highest bidder.

In the event that the auction sells out and you were out bid, you will be notified that the auction has ended and you will not be charged.

You will NOT see a hold on your credit card, and your credit card will NOT be charged unless your bid matches with a product.

In the event that your bid matches with a product, your credit card will be charged for the order. If there is an issue with your payment, your bid will be void and you will not get the item. The auction will continue on to the next highest bidder.

You will NOT see a hold on your credit card, and your credit card will NOT be charged unless your bid matches with a product. Upon successfully matching with a product, your credit card will be charged for the order.

If you don't want to lose out on a great deal, selecting "Buy Now" or upgrading your existing bid to a "Buy Now" will guarantee that you'll get the items you want!

If you're not ready to buy now, you can increase your bid to improve your chances of getting the item you want.

Increasing your bid is a great way to improve your chances of getting the item you want.

To increase your bid, log into your account and view the product you would like to update your bid for. If you are logged in, you will see the ability to edit your bid and can name your new price, select your new bid amount, or select to "Buy Now" at the current price.

Currently, you cannot lower your bid.

If you don't want to lose out on a great deal, upgrading your bid to a "Buy Now" will guarantee that you'll get the items you want!

To upgrade a bid to a "Buy Now", log into your account and view the product you would like to update your bid for. If you are logged in, you will see the ability to edit your bid and can select the "Buy Now" button. Upgrading your bid to a "Buy Now" will cancel your bid and charge your card for the "Buy Now" price.

Currently, you cannot cancel your bid.

Yes, you can bid any amount. The higher your bid, the more likely you are to get the item.

"Buy Now" allows you to guarantee you'll get the item at the current price. If you really want an item, make sure you use the "Buy Now" option!

First, you will receive an order confirmation email notifying you that you won the auction. When your product is ready for delivery, someone from the Ashley Canada customer service team will contact you to schedule delivery.
The duration of an auction varies. To ensure you get the item you want and don't miss out on a great deal, make sure you enter a competitive bid or "Buy Now".
You will receive notifications for any auctions you have bid on. Watching an Auction and receiving notifications on an Auction’s status is currently not available.
The product may be listed on a new auction with the same or new auction pricing and settings.

Products on Ashley x Descend

Many of the products on Ashley x Descend were or are available in Ashley Canada stores and/or the Ashley Canada website. The products that are available on Ashley x Descend may vary in condition from what you see if available in stores or on the Ashley Canada website.

Our team of certified furniture repair technicians ensure that products sold on Ashley x Descend are thoroughly examined. All products are professionally cleaned and sanitized using an ion cleaning process. Any necessary repairs are made using factory parts ordered directly from the manufacturer. Our certified technicians sign off on the quality and cleanliness for all products sold on Ashley x Descend.

Unlike in store or on https://www.ashleyhomestore.ca, shoppers aren’t restricted to perfect condition items on Ashley x Descend. Not only can you buy brand new goods, but also open box and certified refurbished/renewed products where you can view actual photos of any imperfections to decide what price works best for you.

Our team of certified furniture repair technicians ensure that products sold on Ashley x Descend are thoroughly examined. All products are professionally cleaned and sanitized using an ion cleaning process. Any necessary repairs are made using factory parts ordered directly from the manufacturer. Our certified technicians sign off on the quality and cleanliness for all products sold on Ashley x Descend.

“Lightly Loved” means these items may have imperfections and may have been returned or damaged in transit. These items may be considered a “second-hand article”.

Our team of certified furniture repair technicians ensure that products sold on Ashley x Descend are thoroughly examined. All products are professionally cleaned and sanitized using an ion cleaning process. Any necessary repairs are made using factory parts ordered directly from the manufacturer. Our certified technicians sign off on the quality and cleanliness for all products sold on Ashley x Descend.

“Like-New” means these items have been returned and/or opened by our staff, but have been certified refurbished by our team. In some regions, these items may be considered a “second-hand article” by law regardless of its physical condition once it has been in someone's home for more than an allotted time.

Our team of certified furniture repair technicians ensure that products sold on Ashley x Descend are thoroughly examined. All products are professionally cleaned and sanitized using an ion cleaning process. Any necessary repairs are made using factory parts ordered directly from the manufacturer. Our certified technicians sign off on the quality and cleanliness for all products sold on Ashley x Descend.

Delivery

We currently offer limited delivery service in Winnipeg, Mississauga, Calgary, Edmonton. Please enter your postal code when visiting Ashley x Descend to see products available in your area.
Purchases made through Ashley x Descend are available for delivery through Ashley Canada’s delivery options. For delivery rates please see Ashley Canada’s delivery options. Delivery options and prices may be vary by region, order, and/or product, and are subject to change.
We currently offer limited delivery options for purchases made on Ashley x Descend. Upgrades to your purchase’s delivery may not be available. Please contact the Ashley Canada customer service at 1-800-737-3233 for details on your specific order.
When you purchase online, someone from the Ashley Canada customer service team will contact you when your product is available to schedule delivery.

Warranty

No, at this time extended warranty plans are not available for items purchased on Ashley x Descend.

Returns

No, at this time all purchases on Ashley x Descend are final sale. Returns and refunds are not available for purchases made through Ashley x Descend.

Additional Questions

Please contact Ashley Canada customer service at 1-800-737-3233 for any additional support.
Have a question? Contact us: 1-800-737-3233
Ashley x Descend
147 Commerce Dr
Winnipeg, MB
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